Legal Documentation
Service Level Agreement
Effective as of June 26, 2026. This SLA defines the uptime commitments and service credits provided by RSP Cloud.
01. Uptime Guarantee
Availability Commitment
RSP Cloud guarantees a Monthly Uptime Percentage of 99.99% for all Compute and Storage services. Availability is measured as the percentage of time that your instances are accessible via the network during a given monthly billing cycle.
02. Financial Compensation
Service Credits
If the Monthly Uptime Percentage falls below the guarantee, you are eligible for service credits applied to your next billing cycle:
| Monthly Uptime | Credit Percentage |
|---|---|
| Below 99.99% | 10% of monthly bill |
| Below 99.00% | 25% of monthly bill |
| Below 95.00% | 100% of monthly bill |
03. Exclusions
What is not covered
- Scheduled maintenance events (notified 48 hours in advance).
- Issues caused by customer-side software configurations.
- Events beyond our reasonable control (Force Majeure).
- Suspension of services due to violation of Acceptable Use Policy.
04. Claiming Credits
How to file
To receive service credits, you must submit a ticket via our support portal within thirty (30) days of the incident. Claims must include incident description and evidence of connectivity loss.